{"id":10329,"date":"2022-12-02T11:06:35","date_gmt":"2022-12-02T11:06:35","guid":{"rendered":"https:\/\/ooshky.com\/?page_id=10329"},"modified":"2022-12-02T17:33:59","modified_gmt":"2022-12-02T17:33:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ooshky.com\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;2&#8243; back_image=&#8221;112038&#8243; back_position=&#8221;left bottom&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-rgdb&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; row_custom_slug_check=&#8221;yes&#8221; uncode_shortcode_id=&#8221;106770&#8243; overlay_color_type=&#8221;uncode-palette&#8221; shape_dividers=&#8221;&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;733816&#8243;][vc_custom_heading auto_text=&#8221;yes&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-445851&#8243; uncode_shortcode_id=&#8221;110328&#8243;][\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;201746&#8243; row_name=&#8221;Overview&#8221;][vc_column][vc_custom_heading uncode_shortcode_id=&#8221;787773&#8243;]\r\n<h2>Overview<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;985403&#8243;]Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<p>To complete your return, we require proof of purchase in the form of your order number and email address used with the order.<\/p>\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<ul>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<p>As each product is handmade, there is variation in the thumb hole size. If the hole is too big to fully cover the hole with your thumb, an exchange will be provided free of charge.<\/p>\r\n<p>To arrange a refund or exchange, email <a href=\"mailto:returns@ooshky.com?subject=Return Query&amp;body=Hi,%0d%0aI wish to return\/exchange my order%0d%0a%0d%0aOrder #:%0d%0aName:\">returns@ooshky.com<\/a> with your order number, name and email used for the order.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;199417&#8243;]\r\n<h2>Refunds<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;127258&#8243;]Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;531653&#8243; row_name=&#8221;Late Refunds&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;126366&#8243;]\r\n<h2><b>Late or missing refunds<\/b><\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;178449&#8243;]If you haven\u2019t received a refund within 14 days, first check your bank account again.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:returns@ooshky.com?subject=Return Query&amp;body=Hi,%0d%0aI wish to return\/exchange my order%0d%0a%0d%0aOrder #:%0d%0aName:\">returns@ooshky.com<\/a>.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;190462&#8243; row_name=&#8221;Exchanges&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;410758&#8243;]\r\n<h2>Exchanges<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;484806&#8243;]We only replace items if they are defective or damaged or if the hole size is too big to use as intended. If you need to exchange it for the same item, send us an email at returns@ooshky.com and you will be sent further instructions.<\/p>\r\n<p>In the rare case of the hole size being unsuitable for the user, this can be exchanged even if not bought direct as long as proof of purchase from one of our verified stockists can be provided.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;991337&#8243; row_name=&#8221;Gift Returns&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;149294&#8243;]\r\n<h2>Gift Returns<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;150179&#8243;]If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;647869&#8243; row_name=&#8221;Posting Returns&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;830008&#8243;]\r\n<h2>Posting Returns<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;655364&#8243;]To return your product, please contact <a href=\"mailto:returns@ooshky.com?subject=Return Query&amp;body=Hi,%0d%0aI wish to return\/exchange my order%0d%0a%0d%0aOrder #:%0d%0aName:\">returns@ooshky.com<\/a> to arrange. They will send further details on where to send the item.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->For returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<p>For exchanges, 2nd class small parcel postage should be paid upfront and will then be refunded to you once the item has been received upon providing proof of postage. If a higher value postage is used, any additional costs will not be refunded.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<p><!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;812604&#8243; row_name=&#8221;Need Help?&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_custom_heading uncode_shortcode_id=&#8221;975285&#8243;]\r\n<h2>Need help?<\/h2>\r\n<p>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;764862&#8243;]Contact us at <a href=\"mailto:returns@ooshky.com?subject=Return Query&amp;body=Hi,%0d%0aI wish to return\/exchange my order%0d%0a%0d%0aOrder #:%0d%0aName:\">returns@ooshky.com<\/a> for questions related to refunds and returns.<\/p>\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; 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